Tell us what's going on and we'll help you sort it out. Support is open Monday through Friday, 10 AM to 4 PM Eastern.
First, a quick favor (this one matters)
When you send us a support request, we send a reply. The trouble is that email providers love to quietly tuck our messages into spam, promotions, or some other folder you never check. If that happens, you'll be sitting there wondering why we never wrote back, when we actually did.
So before you do anything else, take a minute to make sure our emails can reach you. Whitelist and prioritize anything from Logic Studio Training and Graham English. Here's how:
- Follow the whitelisting steps for your email provider. We've laid them out right here.
- If you're on Gmail (or any web mail that splits things into tabs), drag us into your main inbox. Grab any email from Logic Studio Training or Graham English and move it into your Priority Inbox. Your provider learns fast, and that one drag tells it we're someone you want to hear from.
- Make a "Logic Studio Training" folder for emails you've already read. This is just for tidiness, so file things there after you've read them, not before. And please don't set up a filter that sends our emails straight to that folder automatically. If you do, our messages skip your inbox entirely and you'll miss things. Move them by hand once you're done reading.
Already checked the FAQ?
A lot of common questions are answered over on our FAQ page, and you might find what you need there in less time than it takes to fill out a form. Worth a quick look before you write in.
Still need a hand? Send it our way.